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Meet Sara Hester Smith, Ops Boss® Coach & Trainer

Sara Hester-Smith, also known as "Hester," is an Ops Boss®️ Coach & Trainer and Director of Operations for the Spencer Team in the Outer Banks. With exceptional adaptability and a knack for connecting with people of all ages and personalities, she excels in individualized training and goal achievement. Her versatile communication skills enable her to navigate various situations, whether it's providing training, building professional relationships, or implementing scalable systems to solve challenges.

Hester joined forces with the ownership group that established Keller Williams Outer Banks in 2018. Since launching, their unwavering efforts propelled them to become the area's top firm in agent count and sales volume. Simultaneously, Hester worked alongside her rainmaker, to build a team from the ground up. Their team now consists of six producing agents and two administrative professionals, consistently ranking in the top 10 of all agents in the Outer Banks MLS. Hester is renowned for her ability to access information and provide clarity when needed, serving as the ‘core processor’ for valuable insights. She relishes the opportunity to contribute to her colleagues' businesses and growth by providing personalized guidance, helping them access solutions, and offering training in various Market Center Roles.

Driven by a desire to continue her grandmother’s legacy, Hester values her deep ties to the community as her children represent the seventh generation on Roanoke Island. Leaving a heritage of unity and extending a helping hand to uplift others holds immense importance to her.

Hester’s passion extends to supporting new admin professionals entering the industry, as she understands the direct correlation between her own growth and the guidance, she received from those who came before her. Alongside her fiercely supportive family, including retired Coast Guard parents and a loving husband who recently obtained his real estate license, she feels blessed to have their unwavering support.

  • Licensed REALTOR® in North Carolina since 2014. 
  • Passion for event/travel planning and hospitality service with previous career managing large hotels and restaurants.
  • Director of Operations for The Spencer Team 2018-present
  • Director of Operations for Keller Williams Outer Banks 2020-2021 
  • Technology Coordinator for Keller Williams Outer Banks 2020-2022
  • Panelist at KW Carolinas Social Equity Summit, “Pathway to developing your MREA business and building a 7th level team”. 
  • Training guides and support for Director of First Impressions, and Market Center Administrators
  • Spearheaded the first productivity coaching program at KWOBX for new agents and transitioning agents.
  • Spearheaded launch of KWOBX orientation program and training series for new agents to the firm.
  • B.S. in Criminal Justice from the University of Maryland University College
  • Member of York College of PA Women’s Lacrosse Team, Competitive soccer player and previous soccer coach.
  • Her children are the 7th generation on Roanoke Island (Manteo). Her grandfather has PO Box # 1
  • Active member of the Virginia Tillitt Community Center Board providing event support impacting community members of all generations
  • Active volunteer with the Pea Island Preservation Society 
  • Committee Chair for Diversity Equity and Inclusion division at KW.
  • Loves color coding, anything teal, and designing storage space solutions.