49 Topics and Questions For Your Operations Mastermind

Our CEO, Christy Belt Grossman, founded the longest running real estate mastermind more than a decade ago. If you’re ready to start an Operations Mastermind for DOOs, EAs, TCs and other real estate Ops Bosses®, here are

49 Topics and Questions You Can Use To Start Your Operations Mastermind:

1. An idea to get more business for your agent/team
2. What are your best business practices?
3. Scripts for Admin
4. Touch Plans & Client Events
5. A challenge you are facing that you need help with
6. Share AHAs from the best book you’ve read in the past 30 days or read a book together
7. Share something you learned since our last meeting
8. Share your successes – What is something you do really well?
9. Accountability: How we keep our agents accountable, how we are accountable
10. Time Blocking and the 4-1-1
11. From Listing to Contract – Who Does What & How
12. From Contract to Close – Who Does What & How
13. CRMs & Tech Tools
14. Goldfish CAN Swim with Sharks (DISC & Effective Communication)
15. It Wasn’t Raining When Noah Built the Ark (Annual Planning/Goal Setting)
16. Lead Tracking & Follow Up
17. Goal Setting and the 1-3-5
18. Family Reunion & Mega Camp AHA’s
19. Share Your Best Marketing Ideas
20. Social Media
21. Dreamboarding (journal exercise and hands on vision boards)
22. Share Your Ideas to Make Life Easier
23. Systems & Strategies for Staying Organized
24. Boundaries – what are yours and how do you maintain them?
25. How Your team is Set Up/Org Charts/Growth
26. MREA/SHIFT/The One Thing
27. Web Sites – who are you using? What are you paying? How are you getting results What results are you getting? Are you paying for leads?
28. Halftime Show – A reality check on production goals vs actual. Come with two numbers: This year’s Production Goal (either GCI, volume or units) and your actual closed plus pending. Discuss action plans to help ensure our agents/teams we reach our annual goals. In general, contracts need to be ratified by December 1 to close in that calendar year. So your agent/team should have about 50% of your goal on the books (more if you are typically heavier in first half of year as second). What great things are you doing to get them to their goal?
29. Email marketing campaigns, direct mail postcards, etc. Come with samples, vendors, costs & AHAs to share.
30. Video: Share links to videos your team does. Watch them at your meeting. This could be for marketing, pre-listing, recruiting, explanations of the buyer process, house tours, client testimonials or any other creative ideas. Share your AHAs.
31. Pre-Listing Packages
32. Operations Manuals & Google Sites
33. Closing gifts & pop by ideas
34. Your Growth Plan – What is on your Growth Plan this year? What are you doing to grow your leadership, your skills, etc? Come prepared to share ideas for books to read, classes you’re taking, events you are traveling to, coaching/accountability, etc. We’ll compile a list and share with the group.
35. Profit share & building your downline
36. ROI – How to track and calculate your ROI on marketing
37. CTE, Sisu & tracking
38. Potluck or social event (Thanksgiving, Holidays, New Year)
39. Recruiting, onboarding, retention, culture
40. What do you need to stop doing, keep doing and start doing?
41. What do you need to say no to?
42. How do you raise your level of service from customer service to client experience?
43. What would happen to your business if you had jury duty for a month? would it run without you? What do you need to do to change that?
44. Referrals – how are you generating them during the transaction? How are you generating them from your personal sphere?
45. What is working in terms of getting reviews?
46. Team huddles & team meetings
47. Database – buckets, tags, adding contacts systematically
48. Standards & Suggestions
49. Life of a Lead on your team

Here’s a message from Christy:

I grew up reading biographies. There’s so much to learn from people’s lives, people are just fascinating. Ben Franklin was a favorite. Recently, as I was preparing for our monthly Operations Mastermind, I happened upon these questions that Ben Franklin devised for use with his “junto” that met for 38 years. The questions are BRILLIANT. Perfect for a Mastermind group – whether your group is an Operations Mastermind, Agent Mastermind or a Mastermind with a variety of business people.

Here are the Ben Franklin’s questions:

1. Have you met with anything in the author you last read, remarkable, or suitable to be communicated to the Junto? Particularly in history, morality, poetry, physics, travels, mechanic arts, or other parts of knowledge?

2. What new story have you lately heard agreeable for telling in conversation?

3. Has any citizen in your knowledge failed in his business lately, and what have you heard of the cause?

4. Have you lately heard of any citizen’s thriving well, and by what means?

5. Have you lately heard how any present rich man, here or elsewhere, got his estate?

6. Do you know of any fellow citizen, who has lately done a worthy action, deserving praise and imitation? or who has committed an error proper for us to be warned against and avoid?

7. What unhappy effects of intemperance have you lately observed or heard? of imprudence? of passion? or of any other vice or folly?

8. What happy effects of temperance? of prudence? of moderation? or of any other virtue?

9. Have you or any of your acquaintances been lately sick or wounded? If so, what remedies were used, and what were their effects?

10. Who do you know that are shortly going [on] voyages or journeys, if one should have occasion to send by them?

11. Do you think of anything at present, in which the Junto may be serviceable to mankind? to their country, to their friends, or to themselves?

12. Hath any deserving stranger arrived in town since last meeting, that you heard of? and what have you heard or observed of his character or merits? and whether think you, it lies in the power of the Junto to oblige him, or encourage him as he deserves?

13. Do you know of any deserving young beginner lately set up, whom it lies in the power of the Junto any way to encourage?

14. Have you lately observed any defect in the laws, of which it would be proper to move the legislature an amendment? Or do you know of any beneficial law that is wanting?

15. Have you lately observed any encroachment on the just liberties of the people?

16. Hath anybody attacked your reputation lately? and what can the Junto do towards securing it?

17. Is there any man whose friendship you want, and which the Junto, or any of them, can procure for you?

18. Have you lately heard any member’s character attacked, and how have you defended it?

19. Hath any man injured you, from whom it is in the power of the Junto to procure redress?

20. In what manner can the Junto, or any of them, assist you in any of your honorable designs?

21. Have you any weighty affair in hand, in which you think the advice of the Junto may be of service?

22. What benefits have you lately received from any man not present?

23. Is there any difficulty in matters of opinion, of justice, and injustice, which you would gladly have discussed at this time?

24. Do you see any thing amiss in the present customs or proceedings of the Junto, which might be amended?