June 29, 2022

Don’t Let The Door Hit You . . .

We are living amidst “The Great Resignation”. Many teams are experiencing exodus, on both the agent side and on the operations team side. When an operations employee leaves, and you “get the job back”, it’s very tempting to have a “Don’t let the door hit you on the way out” attitude.

Instead, take it as a learning opportunity by doing an Exit Interview.

An Exit Interview done well will:

  • Give you feedback on things you can improve
  • Give you affirmation about things that are working well
  • Set the stage for the relationship you’d like to have/not have with the person leaving
  • Allow an opportunity for you to co-create your outward messaging around the departure

Without feedback, we can’t get better.

Here are some of the questions we’ve gathered to use when operations team members leave:

  1. What prompted you to begin searching for another opportunity?
  2. Why did you choose the opportunity you chose versus another position?
  3. What are you most looking forward to in your new job?
  4. What did you like best and least about your job here?
  5. Did you feel you had what you needed to be successful in your role (tools, resources and working conditions)? If not, which areas could be improved, and how?
  6. Did you feel your achievements were recognized?
  7. Do you have any feedback you’d like me to share with our Team Owner?
  8. Do you have any feedback you’d like to share with me?
  9. What suggestions do you have for the company? How could we improve?
  10. Is there anything that would have changed your mind about leaving?
  11. Would you recommend this company to a friend? Why or why not?
  12. How will you describe what it’s like to work with our team?
  13. What 3 words would you use to describe our team culture?
  14. Is there anything else you’d like to add?

Sometimes we fail in hiring, sometimes we fail in leading, sometimes our employees fail, sometimes life just happens. AND failure is just feedback. An exit interview provides feedback about what’s working and what’s not. Either way, it creates the opportunity to be better, to do more of what’s working and to fix what’s not.

Cheers to leveling up! THAT is bossy!

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