Employee turnover is a reality for every business, and real estate teams are no exception. Whether an agent or an operations team member is leaving for a new opportunity, a career change, or personal reasons, how you handle their departure can impact your business, your culture, and even your reputation.
It’s easy to take a “Don’t let the door hit you on the way out” attitude, especially when an employee’s or agent’s departure creates stress. But a more strategic approach is to see it as a learning opportunity.
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Why Do An Exit Interview?
Conducting an exit interview allows you to:
- Gain valuable feedback for improvement
- Affirm what’s working well in your organization
- Maintain a professional, positive relationship with the departing agent or employee
- Align on messaging about their departure
Without feedback, growth is impossible. A well-executed exit interview provides insight into what’s working—and what needs to change—so you can continue to build a stronger, more effective team.
Pro Tip:
Your Independent Contractor Agreement for Agents should clearly outline how you “get out of business” together. If you wait until a departure happens to decide who keeps what leads, referral fees, access to CRM, etc; it turns into a negotiation. Negotiating under stress and oftentimes when trust has been broken is not the ideal time to handle this. Everything should be handled upfront when entering into business together to ensure a smooth transition when someone leaves.
Turning Feedback into Action
Sometimes we fall short in hiring. Sometimes we struggle in leadership. Sometimes employees or agents underperform. And sometimes, life simply happens. But at the end of the day, failure is just feedback.
An Exit Interview offers insights into what’s working and what’s not. It presents an opportunity to refine processes, double down on what’s effective, and correct what needs improvement.
Cheers to leveling up! THAT is bossy!
Special Offer – Limited Time!
If you’re looking for ways to elevate your team’s performance and improve your systems, consider taking advantage of our FABULOUS Operations Group Coaching promo! In honor of our upcoming 10-year anniversary, we’re giving admin/ops staff the chance to experience Ops Boss® Group Coaching for just $10 for the first month! After that, you’ll lock in a discounted rate of $299/month (normally $499). You can cancel anytime after the first month.
Use code FIRST10 when you sign up, and give your team the tools to be more effective and prepared for the challenges ahead. This offer won’t last long, so grab it while you can!
Cheers to leveling up! THAT is bossy! 🚀